Support

Email hello@arblink.co.uk. A person responds within four hours, Monday to Friday. Outside those hours we pick things up the next working day.

It helps to tell us the email address on your account, which device you are using, and what you were doing when the problem happened.

You sign in with your email address and password, on the web and in the mobile app. If you have forgotten your password, use Forgot password on the sign-in screen and we will email you a reset link.

Your personal details, notification preferences and app settings live in the mobile app under Menu → Settings, and your profile under Menu → Profile. If you cannot get into your account at all, email us from the address you registered with.

ArbLink has two paid plans, Subcontractor and Business. Both are billed monthly or annually, and both are optional: registering is free.

If you subscribed inside the iPhone app, Apple handles the billing. You can view, change or cancel the subscription in the app under Menu → Manage Subscription, or on your device under Settings → your name → Subscriptions. Cancelling stops the next renewal and you keep access until the end of the period you have paid for. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com, not by us.

If you subscribed on the website, manage it from your account settings, or email us and we will sort it.

Anything posted on ArbLink is written by its users. If you see something that breaches our terms, report it and we will look at it.

• Posts and comments — use the menu on the post or comment and choose Report. Content we remove is replaced with a notice saying why.
• People — open the connection and use Block or Remove. Blocking stops them messaging you.
• Jobs and listings — email us with a link or a screenshot.

Reports are reviewed by our team. If something is urgent or involves someone’s safety, email us directly rather than waiting on the report queue.

You can delete your ArbLink account and the data we hold, or delete individual records without closing your account. Both routes, what is removed, what we keep and how long it takes are set out on our delete your account page.

The short version: email privacy@arblink.co.uk from the address on your account. Deletion cannot be undone, and it does not cancel a subscription you bought in the app — cancel that with Google Play or Apple first.

Our privacy policy explains what data we collect and why. Our terms of use set out the rules for using ArbLink.

ArbLink Ltd is registered in England and Wales. For anything to do with your personal data, email hello@arblink.co.uk.